Privacy Policy

Replyza ("we," "our," or "us") operates the Replyza platform at replyza.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our chatbot widget, or access our dashboard.

Account Information: When you sign up, we collect your name, email address, company name, and website URL.

Payment Information: Payment details are processed securely by Stripe. We do not store credit card numbers on our servers.

Website Content: When you connect your website, we scrape publicly available pages to train your chatbot. This content is stored and embedded for AI retrieval.

Chatbot Conversations: We store messages exchanged between your website visitors and your chatbot, including visitor IDs and the page URL where the conversation occurred.

Lead Information: If lead capture is enabled, we collect the name and email address visitors submit through the chatbot widget.

Usage Data: We collect analytics data including page views, feature usage, and performance metrics using Google Analytics.

We use the information we collect to:

• Provide, maintain, and improve our services
• Train your AI chatbot on your website content and uploaded documents
• Process payments and manage subscriptions
• Store and display conversation logs and captured leads in your dashboard
• Send transactional emails (login links, billing notifications)
• Monitor usage to enforce plan limits and prevent abuse
• Analyze usage patterns to improve the product

We do not sell your personal information. We share data only with:

• Stripe for payment processing
• OpenAI for AI language model processing (conversation content is sent to generate responses)
• Supabase for database hosting and authentication
• Jina AI for website content extraction during scraping
• Vercel for application hosting
• Google Analytics for website usage analytics

We retain your data for as long as your account is active. When you delete your account (or a tenant is deleted), all associated data — including conversations, leads, embeddings, scraped pages, and uploaded files — is permanently deleted via cascading deletes.

Chatbot conversation data stored in the visitor's browser (localStorage) expires automatically after 24 hours.

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), secure authentication (passwordless magic links via Supabase Auth), and access controls. Payment data is handled entirely by Stripe and never touches our servers.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (contact us or delete your account)
• Export your data (conversation logs, leads)
• Withdraw consent for marketing communications

We use cookies and similar technologies for authentication, session management, and analytics. The chatbot widget uses localStorage to persist visitor IDs and conversation history. Google Analytics uses cookies to collect anonymous usage data.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

If you have questions about this Privacy Policy, contact us at our contact page.